NORTH CHICAGO, Unwell. (CBS) — A North Chicago person had been saving a diamond ring for a specific girl, but now, his dream proposal is ruined.
The guy, Marcus Gregory, blames the corporation he trustworthy for several years. As CBS 2’s Lauren Victory reported, Gregory’s lost-and-located case is a complicated one.
Gregory however has the decades-old receipts for jewelry he has been preserving for his daughter. Also in his longtime assortment is a shiny engagement ring.
He has been on the lookout for a fortunate girl – but as of last August, Gregory is also on the hunt for that lucky lady’s bling. He mentioned it was past noticed at the Sears at the Woodfield Mall in Schaumburg.
“I took 13 parts and I got back again nine,” explained Gregory, who estimates – altering for inflation and appreciation – that numerous thousand dollars’ really worth of his jewelry disappeared for the duration of an yearly cleansing and inspection. The products have been promised back in two to four months. It has now been 8 months.
He recalls a discussion with Sears employees.
“Where’s the relaxation of my jewellery?” he reported. “It can be, ‘We never know nonetheless. It has not came back again.'”
It has not appear again, people Sears staff allegedly stated at very first, from Sears’ spouse, M&G Jewelers.
But Juan Guevara, the firm’s president. instantly identified as CBS 2. While on the telephone, he searched his information. He advised the ticket quantities delivered by Gregory will not exist in his procedure.
That signifies the jewelry dropped off at Sears – for which Gregory has provider receipts – never produced it to M&G Jewelers.
“M&G Jewellery explained they in no way gained it, so where’s my jewelry?” Gregory explained.
It really is a dilemma the intimate might in no way get answered, for the reason that the Sears in Schaumburg shut down in the fall –and Gregory’s appeals to corporate go nowhere.
“Give me the same sort of product that I brought in,” explained Gregory, who would like the products be replaced than to get compensated monetarily.
He confirmed CBS 2 e-mail he sent to Sears corporate and the responses been given. A consultant named Ray promised a refund update in 72 hours in December. Polly from company pledged the same in January. Gregory requested for enable in February and March far too. Now it truly is April.
“You won’t be able to ever access anybody,” he explained, let down in consumer company which is ironic mainly because Gregory is a firm gentleman.
He truly labored as a Sears revenue associate for virtually 10 decades.
“It is really not that I was just a client. I was a trustworthy employee,” he said, no for a longer time Sears’ most important enthusiast.
We attempted achieving Transformco, the successor enterprise to Sears, various instances above the system of numerous months. No 1 at any time acquired back to us.
Sears used to be a huge retailer dependent in Chicago. It is now headquartered in the suburbs and has just a handful of retailers remaining throughout the country.
No Sears stores are open in Illinois anymore. The Schaumburg site in which the jewelry evidently disappeared was the past a person standing.